Privacy Policy
Your privacy is our top priority at Al-Waseet Official Office
Last Updated: January 8, 2025
Our Commitment to Your Privacy
At Al-Waseet Official Office, we are deeply committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our government services in Saudi Arabia.
We comply with all Saudi Arabian privacy laws and regulations, including the Personal Data Protection Law (PDPL), and implement industry-leading security practices to ensure your information remains confidential and secure.
Information We Collect
1. Personal Identification Information
- •Full name, date of birth, and nationality
- •National ID (Iqama) number and passport details
- •Contact information (phone number, email address, residential address)
- •Employment information and sponsor details
2. Service-Related Information
- •Details about government services you request (passport, visa, license, etc.)
- •Supporting documents and certificates required for service processing
- •Payment information and transaction history
- •Service delivery preferences and communication choices
3. Technical Information
- •IP address, browser type, and device information
- •Website usage data and navigation patterns
- •Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
We use your personal information only for legitimate business purposes to provide you with excellent service:
✅ Service Delivery
Processing your applications for government services, managing your requests, and communicating updates about your service status.
✅ Legal Compliance
Complying with Saudi government regulations, submitting required documentation to relevant authorities, and maintaining records as required by law.
✅ Communication
Sending service updates, appointment reminders, important notifications, and responding to your inquiries.
✅ Service Improvement
Analyzing service usage to improve our processes, enhance user experience, and develop new services.
Data Protection & Security
We implement comprehensive security measures to protect your personal information:
Encryption
All data transmission uses SSL/TLS encryption to prevent unauthorized access
Secure Storage
Documents stored in encrypted, access-controlled databases with regular backups
Access Control
Only authorized personnel can access your data on a need-to-know basis
Regular Audits
Periodic security audits and compliance checks to ensure data safety
Data Sharing & Disclosure
⚠️ Important Note:
We never sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
Government Authorities
With Saudi government ministries and agencies as required to process your service requests (Ministry of Interior, Ministry of Commerce, GOSI, etc.)
Service Providers
With trusted third-party service providers who assist us (payment processors, courier services) under strict confidentiality agreements
Legal Requirements
When required by law, court order, or to protect our legal rights and the safety of others
Your Privacy Rights
✓ Access Your Data
Request a copy of the personal information we hold about you
✓ Correct Your Data
Request correction of inaccurate or incomplete information
✓ Delete Your Data
Request deletion of your data (subject to legal retention requirements)
✓ Withdraw Consent
Withdraw consent for data processing at any time
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by Saudi law. Generally:
- •Active service records: Duration of service + 1 year
- •Financial records: 10 years (as required by Saudi regulations)
- •Legal documents: As required by applicable laws
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact us: